Digital or Telephonic Healthcare – Which Way Is Better?
.webp)
Spoiler: The answer is BOTH
Many “digital-first” and “digital front door” products and vendors are penetrating the healthcare market and, precisely, the healthcare payer space.
At RxDiet, while digital solutions are the future, the future may be here later!
In our experience, many members, especially seniors, prefer telephonic communication, especially when joining the program and for issue resolution.
Our experience was highlighted by the recent survey by HealthEdge, featured by Fierce Healthcare, which found that 85% of members surveyed said they are more satisfied with their health plan when insurers communicate with them how they prefer….While respondents over age 65 largely prefer communication through traditional channels, people between ages 18 and 24 were four times as likely to prefer communication through digital methods such as texting and mobile app messaging.
At RxDiet, we strive to offer members choice, focusing on “and” instead of “or” supporting both in-app and telephonic onboarding and communication, increasing program adoption, member satisfaction, and improving outcomes.
Changing habits is hard
Eating healthy will help you live a healthier life! Well, dah! This fact is universally accepted and not argued with. So why, then, the adoption of both food benefits (offered by most Medicare Advantage plans) and healthier eating habits is so low? The answer is exceptionally straightforward: changing habits is hard, and members don’t know what benefits their health plan offers nor how to get them.
Food is a Magic Drug
In 1928, a chance event in Alexander Fleming’s laboratory created Penicillin, which many call a “magic drug” for its wide application and usability.
RxDiet helps people battling obesity and associated health challenges live healthier and feel better
At RxDiet, traditional approaches such as educational resources, diet/nutrition guides, and workout plans still need to deliver meaningful results.
Going beyond prepared meals in Transition of Care Programs
A recent study found that members receiving food (prepared meals) post-discharge from the hospital experienced fewer readmissions than those not signing up for the program.