Digital or Telephonic Healthcare – Which Way Is Better?

Spoiler: The answer is BOTH

Many “digital-first” and “digital front door” products and vendors are penetrating the healthcare market and, precisely, the healthcare payer space.

At RxDiet, while digital solutions are the future, the future may be here later!

In our experience, many members, especially seniors, prefer telephonic communication, especially when joining the program and for issue resolution.

Our experience was highlighted by the recent survey by HealthEdge, featured by Fierce Healthcare, which found that 85% of members surveyed said they are more satisfied with their health plan when insurers communicate with them how they prefer….While respondents over age 65 largely prefer communication through traditional channels, people between ages 18 and 24 were four times as likely to prefer communication through digital methods such as texting and mobile app messaging.

At RxDiet, we strive to offer members choice, focusing on “and” instead of “or” supporting both in-app and telephonic onboarding and communication, increasing program adoption, member satisfaction, and improving outcomes.

Changing habits is hard

Eating healthy will help you live a healthier life! Well, dah! This fact is universally accepted and not argued with. So why, then, the adoption of both food benefits (offered by most Medicare Advantage plans) and healthier eating habits is so low? The answer is exceptionally straightforward: changing habits is hard, and members don’t know what benefits their health plan offers nor how to get them.

Food is a Magic Drug

In 1928, a chance event in Alexander Fleming’s laboratory created Penicillin, which many call a “magic drug” for its wide application and usability.

RxDiet helps people battling obesity and associated health challenges live healthier and feel better

At RxDiet, traditional approaches such as educational resources, diet/nutrition guides, and workout plans still need to deliver meaningful results.

Going beyond prepared meals in Transition of Care Programs

A recent study found that members receiving food (prepared meals) post-discharge from the hospital experienced fewer readmissions than those not signing up for the program.

Food as Medicine: A Primer

When you think about “food as medicine,” what comes to mind? If you imagine antioxidant-rich green smoothies or nutrient-packed grain bowls, you’re not wrong. But you’re only hitting the tip of the iceberg—because food as medicine means so much more than a nourishing meal choice here and there.

Meal programs for maternal health

Gestational diabetes impacts over 300,000 pregnancies in the US each year. If expectant parents act quickly to change their diet during pregnancy, they can combat gestational diabetes and dramatically reduce their risk of developing type 2 diabetes later in life. We designed RxDiet to make that change simple and affordable.

A history of food as medicine

The ancient Greeks ate onion for its curative qualities, traditional Chinese healers prescribed garlic for respiratory and digestive ailments, and the indigenous Aztec people drank cocoa to cure fatigue. While many ancient remedies have been debunked by modern medicine, numerous studies have found plant-based and anti-inflammatory diets beneficial in preventing and reversing chronic disease.

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